Cancellation & Withdrawal Policy

In accordance with Articles L. 221-18 et seq. of the Consumer Code, a Client who is a natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity has a period of fourteen (14) calendar days from the date of Enrolment to exercise their right of withdrawal, without having to justify reasons or pay penalties.

Clients acting in the course of their professional activity (lawyers, in-house counsel, law firms, legal departments, etc.) do not benefit from the right of withdrawal under the Consumer Code. They do, however, benefit from the cancellation conditions set out in Articles 3 and 4 of this Policy.

In accordance with Article L. 221-28, 1° of the Consumer Code, the right of withdrawal cannot be exercised for service contracts fully performed before the end of the withdrawal period, provided that performance has begun with the consumer's prior and express consent and with their express waiver of the right of withdrawal. Consequently, where the Training Date falls within the fourteen (14)-day withdrawal period and the Client has expressly consented to the performance of the service before the expiry of that period, the Client waives their right of withdrawal as soon as the training begins. This consent is collected expressly during the Enrolment process via a separate checkbox containing the following statement: "I expressly request that the training begin before the expiry of the 14-day withdrawal period and I acknowledge that I waive my right of withdrawal once the training has begun."

A Client wishing to exercise the right of withdrawal must notify the Provider of their decision before the expiry of the fourteen (14)-day period by email to the address shown on www.gaius-tech.com or by any other means evidencing the date of dispatch (registered letter, contact form). The Client may use the standard withdrawal form attached to this Policy, without this being mandatory.

Where the right of withdrawal is validly exercised, the Provider refunds in full the sums paid by the Client within fourteen (14) days from receipt of the withdrawal notice, using the same means of payment as that used for the initial transaction, unless the Client expressly agrees to another means of refund.

A Client with consumer status has a statutory right of withdrawal of fourteen (14) days from the conclusion of the service contract (online enrolment). Where this right is exercised under the legal conditions, the Provider refunds the entirety of the sums paid, without undue delay and at the latest within fourteen (14) days from the date on which it is informed of the withdrawal decision. If performance of the training has begun before the end of the withdrawal period at the consumer Client's express request and the Client subsequently exercises the right of withdrawal, the Client remains liable for an amount corresponding to the service supplied up to the communication of the withdrawal decision (pro rata). No sum is owed by the consumer Client exercising the right of withdrawal if (i) the express request for early performance was not validly collected or if (ii) the Provider failed to comply with its information obligation on the right of withdrawal. The right of withdrawal can no longer be exercised when the service has been fully performed before the end of the withdrawal period, if performance began with the consumer Client's prior and express consent and with their acknowledgement of the loss of the right of withdrawal, once the service has been fully performed.

Where a natural person undertakes training on an individual basis at their own expense, a training contract is concluded before final enrolment and any payment of fees. Within ten (10) days from the signing of this contract, the trainee may withdraw by registered letter with acknowledgement of receipt. No sum may be required from the trainee before the expiry of this withdrawal period. If, due to duly recognised force majeure, the trainee is prevented from attending the training, they may terminate the contract; in such case, only the services actually delivered are paid for in proportion to their value provided in the contract, and any surplus received must be returned.